General Terms and Conditions

General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as GTC) stipulate the rights and obligations of TENGRINOR Kereskedelmi és Szolgáltató Betéti Társaság (hereinafter referred to as the Service Provider) and the www.deprint.hu website operated by the Service Provider, as well as the customers (hereinafter referred to as the Customers) demanding the Service Provider’s commercial services.

These GTC shall be applicable to all the transactions and services consummated and performed at the www.deprint.hu website.

Data of the Service Provider

Name of the Service Provider: TENGRINOR Bt.
Registered address: H–4032 Debrecen, Akadémia u. 125.
Email address: [email protected]
Company registration number: 09-06-012087
Tax number: 21517824-2-09
Telephone: +36 52/512-900/ext. 22764
Web: www.deprint.hu

General provisions

1. Any issue that is not regulated in these GTC and is associated with the interpretation of the provisions herein shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code, as well as Act CVIII of 2001 on certain issues concerning on electronic commerce and on information society services, as well as the other relevant legal regulations. The statutory provisions of the associated legal regulations shall be binding for the Parties even without any further, specific stipulations, requirements.

2. Purchasing at the www.deprint.hu site shall take the form of purchase orders submitted electronically.

3. The contract resulting from any order at the www.deprint.hu website cannot be canceled by the Customer after the receipt of the order and its confirmation by the Service Provider; the right to withdraw from the contract shall not be applicable to such contracts with respect to the fact that pursuant to Paragraph c) of Section (1) of Article 29 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between customers and business operators the products offered via the www.deprint.hu are deemed to be such products not made or manufactured in advance that “are made on the basis of the customer’s instructions or express request, and … are obviously tailor-made for the customer”.

Registration

No registration is required for placing purchase orders at the website.

Purchase orders

At the www.deprint.hu site, various printing and associated services can be ordered.

The prices indicated at the website are gross prices that include VAT. The Service Provider reserves the right to change the prices of the products that are offered for ordering.

After selection, the Customer can submit order for the demanded services by pressing the “Submit Order” button. When submitting an order, the following details are required to be entered: personal data (name, email address, telephone) and form of delivery.

No later than 1 business day following the receipt of the order, the Service Provider shall send email confirmation in which the description, price and quantity of the ordered services are specified alongside the delivery and invoicing information, as well as any additional delivery charge and the total due amount.
For products where a price or indicative price cannot be generated by the website, because certain specific properties of the product call for further consultation with the Customer, the process of ordering and confirmation is as follows:

After selection, the Customer can submit price inquiry for the demanded services by pushing the “Submit Inquiry” button. When submitting an inquiry, the following details are required to be entered: personal data (name, email address, telephone).

No later than 1 business day following the receipt of the inquiry, the Service Provider shall send email confirmation in which the description, price and quantity of the ordered services are specified alongside the expected date of service supply. In this case, the Customer shall have the option to request any additional modification in a response email, and after the finalization of the price inquiry the Customer is required to send an email to order the demanded service.
If the Customer detects any error in the confirmation email, it shall be promptly communicated to the Service Provider via email or telephone.

These orders are deemed as electronically concluded contracts that are subject to the provisions of Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain issues concerning on electronic commerce and on information society services.

Selling prices

The majority of the products offered by the Service Provider at the www.deprint.hu website do not have a fixed price, but the final selling prices are calculated from the electronic files and quantified data provided by the Customer in the course of ordering. As in the course of ordering the Customer can potentially submit electronic files that are defective or unsuitable for the performance of the requested services, or similarly may enter the details required for the precise determination of the selling price erroneously, the Service Provider is in the position to disclose only indicative prices at the time of ordering.
Consequently, the Ordering section of the website and then the confirmation email automatically generated by the www.deprint.hu website will show this indicative price, which is intended to be accurate, still may slightly differ from the final selling prices that are due at the time of delivery.
On the other hand, the Service Provider commits itself to suspend the performance of the service supply in case the difference between the indicative price seen the Ordering section of the website and then the confirmation email and the price calculated by the Service Provider on the basis of the electronic files and ordering details received is at or over 10%, and shall promptly initiate consultation with the Customer at the contact details (email, phone) specified by the Customer in relation to the performance and final price of the order.
If the the difference between the indicative price seen the Ordering section of the website and then the confirmation email and the price calculated by the Service Provider on the basis of the electronic files and ordering details received is under 10%, the process of performance shall start automatically, and within the meaning of the above “General provisions” the Customer shall not have the option to withdraw from the order or to refuse the collection of the ordered product(s).

Supply of services with collection in person

At the electronic interface of the www.deprint.hu website, the Customer may choose to collect the ordered product(s) in person at the Service Provider’s shops operated at the University of Debrecen:
1) University of Debrecen – Chemistry Building. Address: H–4032 Debrecen, Egyetem sugárút 1. Telephone: +36 52 512-900/22764
2) University of Debrecen – building of the University Restaurant (Nagyerdei Restaurant). Address: H–4032 Debrecen, Egyetem sugárút 1. Telephone: +36 52 512-900/22022

When products are collected in person, the form of payment shall be cash or bankcard.

Supply of services with home delivery within the urban area of Debrecen

At the electronic interface of the www.deprint.hu website, the Customer may choose to receive the ordered product(s) by means of delivery by the Service Provider, for which the Customer shall accurately specify the delivery address at the electronic interface, and upon inquiry made by the Service Provider the Customer shall consult and agree on the precise time of delivery with the Service Provider.

The following charges shall be applicable to the delivery of the ordered products:
1) Delivery to the units of the University of Debrecen within the urban area of Debrecen: free of charges
2) Delivery within the urban area of Debrecen: a gross amount of HUF 1200 shall be payable up to a gross service value of HUF 5000.

When products are supplied with delivery, the form of payment shall be cash.

Supply of services with home delivery beyond the urban area of Debrecen
In relation to any service demand with delivery beyond the urban area of Debrecen, the Customer is required to contact and consult the performance of the demanded services and associated charges with the Service Provider in advance.

Guarantee

In the event of any defective performance, the Customer is required to notify the Service Provider via email accordingly, within the shortest possible period of time. In this case, the Service Provider shall inspect the product contemplated in the complaint, and if the complaint is well-grounded and justified, the Service Provider shall supply the service repeatedly, at its own costs. For the inspection of quality complaints, the Service Provider hereby excludes the option to make any such product in replacement of the product contemplated in the complaint, as the correction of defective performance, where any property or characteristic of the replacement product deviates from the product properties that were specified by the Customer in the original order.
The Customer acknowledges and accepts that the right to withdraw from the contract resulting from any order at the www.deprint.hu website may not be exercised with respect to the fact that pursuant to Paragraph c) of Section (1) of Article 29 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between customers and business operators the products offered via the www.deprint.hu are deemed to be such products not made or manufactured in advance that “are made on the basis of the customer’s instructions or express request, and … are obviously tailor-made for the customer”. Accordingly, the Customer hereby waives from all its right to withdraw from contracts that relate to any product ordered at the www.deprint.hu website.

Handling of complaints

The Customer can communicate any complaint in relation to the services or the Service Provider at the following contacts:

Address: H–4032 Debrecen, Akadémia u. 125.
Email: [email protected]

To settle disputes arising in connection with the Service Provider, the Customer may initiate the action of an arbitration panel provided that the consumer dispute has not been resolved amicably.
The fundamental purpose and function of the arbitration panel are to make an attempt to settle the disagreement between the consumer and the business entity at negotiations, or – if such efforts remain inefficient – the make a decision on the given matter towards the quick, efficient and simple enforcement of consumer rights.

Arbitration panel in Hajdú-Bihar County:
Address: H–4025 Debrecen, Vörösmarty u. 13–15.
Telephone: +36 52/500-710, 52/500-745
Email: [email protected]

Data management

DePrint handles personal data that comes to its possession confidentiality, solely for the purpose of fulfilling orders and transacting purchases – meaning that the e-mail addresses and other contact details provided at the time when DePrint is contacted are used only for the maintenance of such contacts –, and erases such data within 30 days following the fulfillment of orders.
Tengrinor Bt. does not collect data with the use of automated data collection devices (cookies) for its own purposes. The deprint.hu website is operated with reliance on the WordPress content management system. The service provider of WordPress is Automattic Inc. (132 Hawthorne Street, San Francisco, CA 94107, USA).
WordPress and Google do collect information in relation to the visitors of deprint.hu for analytical purposes, the durations of their visits, their activities and other types of uses of the website. These data are anonymized, meaning that they are not suitable for identifying individual computers at all or just with considerable difficulties, still IP addresses may be processed, and similarly your computer may become subject to the storage of cookies.
DePrint will not disclose the personal data of its customers to third persons, and when handling personal information it will act in compliance with the provisions of Act LXIII of 1992 on the protection of personal data and the publicity of data of public interest, the amended Act CXII of 2011 on informational self-determination and freedom of information and regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).